Contact information
If you have any questions, concerns, or require assistance with orders, shipping, or our services, please contact Pure Hampers using the information below. Our customer support team is committed to responding promptly and assisting you efficiently.
Trade Name: Pure Hampers
Customer Support Phone: +86 13868425511
Customer Support Email: support@purehampers.com
Physical / Mailing Address:
Room D07, 8/F, Phase 2,
Kai Tak Factory Building,
99 King Fuk street, San Po Kong, Hong Kong
Customer Support Hours: 9:00 AM – 6:00 PM (China Standard Time), Monday through Friday.
For faster assistance, please provide your order number and a brief description of your inquiry when contacting us.
We encourage customers to reach out regarding:
- Questions about products or services
- Order tracking and delivery updates
- Returns, exchanges, or refunds
- Feedback or suggestions
Pure Hampers strives to provide timely and accurate support. For urgent inquiries outside business hours, we will respond on the next business day.