Privacy policy
Last updated: April 1, 2026
Pure Hampers operates this website to provide customers with access to our products and services. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website, make a purchase, or contact our support team.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information we collect
When you interact with our store, we may collect the following information:
Personal information you provide:
- Full name
- Email address
- Shipping and billing address
- Phone number (if provided)
- Order details and purchase history
- Messages you send to our support team
Automatically collected information:
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
This information helps us improve our website performance and customer experience.
How we use your information
We use collected information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer service support
- Improve our products and website experience
- Detect fraud and maintain store security
- Communicate important service updates
We only collect information necessary to operate our business efficiently.
Sharing your information
We do not sell or rent your personal information.
We may share your information with trusted third parties strictly for business operations such as:
- Shopify (our ecommerce platform)
- Payment providers
- Shipping and logistics companies
- Fraud prevention services
These partners only receive necessary data required to perform their services.
Payment security
All payments are processed through secure payment providers. Pure Hampers does not store your full payment card details.
Our website uses SSL encryption to protect customer data during transactions.
Data retention
We keep customer information only as long as necessary to:
- Complete orders
- Provide customer service
- Meet legal requirements
- Resolve disputes
After this period, data may be securely deleted.
Cookies and tracking technologies
Our website may use cookies to:
- Remember customer preferences
- Improve site performance
- Analyze website traffic
Customers can disable cookies through their browser settings if preferred.
Marketing communication
If you subscribe to our emails, we may send:
- Promotions
- Product updates
- Store news
You can unsubscribe anytime using the link in our emails.
Customer rights
Customers may request to:
- Access personal data
- Correct incorrect information
- Request deletion of data
Requests can be made by contacting:
support@purehampers.com
Third-party links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
Children's information
Our store is not intended for individuals under 18 years old. We do not knowingly collect data from minors.
Policy updates
We may update this Privacy Policy when necessary to reflect operational or legal changes. Updates will be posted on this page with a revised date.
Contact information
If you have any questions regarding this Privacy Policy, you can contact us:
Pure Hampers
Email: support@purehampers.com
Customer support response time:
24–48 business hours.