Shipping policy

Order Processing

All orders placed with Pure Hampers are subject to processing before shipment. Processing typically takes 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

During periods of high demand, promotions, or holidays, processing times may be slightly longer.

After your order is processed, it will be prepared and transferred to our shipping partner for dispatch.

Customers are responsible for ensuring their shipping details are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect addresses provided by customers.

Shipping Origin

Orders are shipped from our international fulfillment warehouse located in China.

To improve delivery efficiency, some orders may be shipped from partner fulfillment centers depending on product availability and logistics requirements.

Orders containing multiple items may arrive in separate packages.

Shipping Destinations

We currently ship to the following regions:

• United States
• United Kingdom
• Canada
• Australia
• New Zealand
• Germany
• France

If your country is not listed, shipping availability may be added in the future.

Delivery Time Estimates

Estimated delivery time typically ranges between 8–21 business days depending on destination and logistics conditions.

Estimated time includes:

Processing time: 1–3 business days
Transit time: 7–18 business days

Total estimated delivery time: 8–21 business days

These delivery estimates are not guaranteed and may vary due to factors outside our control.

Possible delay factors include:

• Customs inspections
• Weather disruptions
• Carrier delays
• Global logistics disruptions
• Incorrect shipping details
• High seasonal demand

Pure Hampers cannot guarantee exact delivery dates.

Shipping Costs

We currently offer standard shipping at no additional cost for supported regions.

Shipping promotions may change or end without notice.

Expedited shipping options may be introduced in the future.

Customs Duties and Taxes

For international shipments, customs authorities may apply:

• Import duties
• VAT
• Taxes
• Clearance fees

These charges are determined by the destination country and are the responsibility of the customer.

Pure Hampers does not collect these fees and has no control over these charges.

Customers are advised to check their country’s import policies before placing an order.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing your tracking details.

Tracking updates may take several days to appear after shipment depending on carrier systems.

If you do not receive tracking within 7 business days, contact support.

Customers can track their order using the tracking link provided in their confirmation email.

Lost, Delayed, or Stolen Packages

Pure Hampers is not responsible for:

• Delays caused by carriers
• Lost packages due to incorrect addresses
• Stolen packages after confirmed delivery

If a package is marked delivered but not received, customers should:

• Check with neighbors
• Check local post office
• Contact the carrier

If you still need help, contact our support team.

We will review delivery issues on a case-by-case basis.

Address Changes

Address changes may be possible only before shipment.

Once shipped, we cannot modify delivery details.

Customers must contact support immediately if an error is discovered.

Order Cancellations

Orders may only be cancelled before they are processed.

Once processing begins, cancellation may not be possible.

Customers should contact support quickly if they need assistance.

Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery.

Provide:

• Order number
• Photos of package
• Photos of product
• Description of issue

We will review and provide a resolution if applicable.

Delivery Failures

If a package cannot be delivered due to:

• Incorrect address
• Customer unavailable
• Refused delivery

The customer may be responsible for reshipping costs.

Shipping Policy Updates

We reserve the right to modify this Shipping Policy at any time without prior notice.

Changes take effect once posted on this page.

Customers are encouraged to review this page periodically.

Contact Information

If you have any shipping questions, contact us:

Business Name: Pure Hampers
Customer Support Email: support@purehampers.com
Response Time: Within 24–48 business hours.